Website Terms & Conditions

The terms governing your use of Which Stairlift

These Website Terms & Conditions explain the rules for using the Which Stairlift website, how our comparison service operates and the responsibilities of both visitors and stairlift suppliers.

Understand how our website and services operate
Learn about supplier introductions and quotations
Know your rights and our responsibilities

Clear expectations

Straightforward and transparent

We've written these terms in plain English to explain how Which Stairlift operates and what you can expect when using our website.

These Website Terms & Conditions govern your use of the Which Stairlift website. By accessing or using this website, you agree to these terms.

Which Stairlift provides information, buying guides and a comparison service to help visitors find suitable stairlift suppliers. We do not manufacture, supply or install stairlifts ourselves.

Any contract for the purchase, installation or servicing of a stairlift is made directly between you and the supplier you choose. These Website Terms & Conditions apply only to your use of the Which Stairlift website and services.

Information you provide

Information submitted through our forms should be accurate, current and provided honestly. You should not submit another person’s details unless you have their permission to do so.

Prohibited use

You must not use the website to:

Break any applicable law or regulation.
Submit false, misleading or fraudulent information.
Transmit malware, viruses or harmful code.
Attempt to gain unauthorised access to the website or its systems.
Disrupt, overload or interfere with the website’s operation.
Copy or scrape website content for commercial use without permission.

Website availability

We aim to keep the website available and working correctly, but we do not guarantee uninterrupted access. We may temporarily suspend or restrict parts of the website for maintenance, security, updates or other operational reasons.

Our role

We provide information about stairlifts, buying guides and a comparison service. We may introduce you to one or more carefully selected stairlift suppliers based on the information you provide.

Supplier responsibility

Stairlift suppliers are responsible for their own advice, home surveys, quotations, product recommendations, installation work, guarantees, aftercare and customer service.

Any agreement to purchase a stairlift is made directly between you and your chosen supplier.

Prices and quotations

Prices shown on the Which Stairlift website are provided as general guidance only. Final prices depend on factors such as the staircase, property, product selected and individual supplier pricing.

Formal quotations are always provided directly by the supplier following their own assessment of your requirements.

How Which Stairlift is funded

Which Stairlift is free for visitors to use. If you choose to request quotations, arrange a survey or ask to be introduced to suitable stairlift suppliers, we may receive a commission from a supplier if you later purchase a stairlift following one of those introductions.

Any commission we receive is paid by the supplier and does not increase the price you pay.

General information

Content published on this website is provided for general information and guidance. It is not a substitute for a home survey, individual product assessment or advice from a suitably qualified stairlift supplier.

You should confirm important product details, suitability, availability, pricing and warranty information directly with the supplier before making a purchase.

Accuracy and availability

We take reasonable care when preparing and reviewing website content, but we cannot guarantee that every page will always be complete, current or free from error.

We may correct, update, replace or remove website content without notice where appropriate.

Stairlift images and examples

Photographs, illustrations, diagrams and product descriptions are provided to help explain stairlift types and features. The appearance, specification and installation of the stairlift offered by a supplier may differ from examples shown on this website.

External links

The website may contain links to third-party websites or resources. These links are provided for convenience and do not mean that Which Stairlift controls or endorses everything published on those websites.

Third-party websites operate under their own terms, privacy policies and cookie practices. You should review those documents before using an external website or providing it with personal information.

Always confirm the details

Before ordering a stairlift, make sure the chosen supplier has confirmed the product, specification, total price, installation arrangements, warranty and aftercare in writing.

Unless otherwise stated, the content published on Which Stairlift, including text, graphics, photographs, illustrations, logos, page layouts, buying guides and other original materials, belongs to Which Stairlift or is used with the permission of the relevant owner.

You may view, download or print pages from this website for your own personal, non-commercial use. You must not copy, reproduce, modify, republish, distribute or commercially exploit any website content without our prior written permission.

Trade marks, product names and company names referred to on this website remain the property of their respective owners.

Supplier products and services

Each stairlift supplier is responsible for the advice, measurements, surveys, quotations, products, installation, warranties, aftercare and other services they provide.

Which Stairlift is not a party to any agreement between you and a supplier and is not responsible for carrying out or supervising the supplier’s work.

Choosing a supplier

You remain responsible for deciding whether a particular supplier, stairlift, quotation or agreement is suitable for your needs.

Before placing an order, you should review the supplier’s written quotation, terms, warranty, cancellation rights and installation arrangements carefully.

Website use

We take reasonable care to keep the website secure, available and accurate, but we cannot guarantee that it will always be uninterrupted, error-free or free from harmful components.

You are responsible for using suitable security software and maintaining appropriate backups when accessing the website.

Losses we cannot reasonably foresee

To the extent permitted by law, Which Stairlift will not be responsible for losses that were not reasonably foreseeable when you used the website or requested our service.

We are also not responsible for business losses where the website and services are used for personal and domestic purposes.

Nothing in these terms removes your legal rights

Nothing in these Website Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We may update these Website Terms & Conditions from time to time to reflect changes in the law, our services, website technology or the way Which Stairlift operates.

The latest version will always be published on this page. Any changes will apply from the date the updated terms are published.

We recommend reviewing this page occasionally if you use the website regularly.

If you have any questions about these Website Terms & Conditions or the way Which Stairlift operates, please contact us by telephone or email.

Email
info@whichstairlift.co.uk

Telephone
0800 881 8405

Last updated: July 2026

We review these Website Terms & Conditions regularly and update them when our services, website or legal obligations change.